Contact
Support email: support@duckway.fr
Support
Get help with Run Buddy AI
If you need help with setup, want to report a bug, or need assistance with App Store issues, use the contact details below.
Before you contact support
- Check which app version you are using.
- Describe the device model and iOS version.
- Explain what you expected to happen and what happened instead.
- If the issue involves AI or Voxtral, mention which provider and preset you configured.
Setup help
Run Buddy AI can work with different user-configured AI providers. The app currently offers guided setup for common providers and can optionally use AI voice rendering where supported.
If you are stuck during setup, include:
- Which provider you selected
- Whether you are using a preset or custom endpoint
- Whether the issue is with text generation, voice rendering, or both
Troubleshooting overview
AI features are unavailable
Confirm that your API key is valid, the selected preset is correct, and the provider endpoint is reachable from your device.
Voxtral is not used
Check that voice rendering is set to Voxtral, that the spoken language is currently supported, and that a working Voxtral key is configured.
Tracking looks incomplete
Check location permissions, make sure the app can stay active during the session, and verify whether the session was run mostly in foreground or background.
Workout recommendation not refreshing
The recommendation refreshes when the relevant screen becomes visible and the cached result is stale or its inputs changed.